If you are a Netflix enthusiast and love binge-watching shows, then encountering Error Code CM-17377 leads to disruption in streaming experiences. This is a common error for Apple TV users who watch Netflix on their devices. Even though this particular error is primarily for Apple TV users, PC or smartphone users can sometimes encounter this error. Users who face this error are seeking a reliable solution that will ensure an uninterrupted enjoyment of their favorite movie and TV show.
Since it prevents you from accessing your favorite Netflix content, we have you covered here. This article delves deep into the details of the error code 17377 and provides practical solutions to resolve it. So, dive in and get your Netflix on track.
Also, read: Netflix Stuck On Loading Screen TV Error- [SOLVED]
Why Is Netflix Showing Error Code 17377?
Netflix Error Code 17377 can take place for a variety of reasons, and by understanding those you will be capable of troubleshooting the Netflix error and maintaining a seamless streaming experience.
Some of the reasons are cited below:
- Corrupted Netflix data
- Slow or unstable internet connection
- Outdated Netflix app
- Outdated Apple TV software
- Device compatibility issue
- Netflix server issue
- Problematic router or modem
- VPN or proxy usage
Troubleshooting Netflix Error Code 17377
Below are some troubleshooting methods to fix the error that is preventing users from viewing the content.
1) Restart Your Device And Router
Restarting the streaming device and router is the first and foremost thing to fix this error code. Restarting will flush out the device’s memory, close the unnecessary apps running in the background, and help fix minor glitches like Netflix’s code 17377.
Doing this can result in improving the connection between the device and the Netflix servers. This will also clear the temporary glitches and refresh the connection between your device and the Netflix servers.
Turn off the device along with the router for a few seconds, and then turn both the device and the router on. Finally, relaunch the Netflix app and check if the error persists.
If it does, then check your internet connectivity.
2) Check Internet Connectivity
Check the internet connectivity or wi-fi by visiting speedtest.net and ensure you have a stable and reliable internet connection.
For streaming Netflix, a solid and high internet speed is essential, so if the rate is below the required level, you won’t be able to stream from your device. You can also opt out of your internet connection if it isn’t giving you the desired result and switch to a more reliable one.
Follow the next troubleshooting method and fix the problem if there isn’t any issue with the internet connection.
3) Check For Server Outage
Error 17377 can also get triggered because of Netflix’s server outage. To verify this, you can visit Downdetector and check whether there is any issue at Netflix’s end.
If Netflix is down, wait until you can resolve the issue. But if that isn’t the problem, try the next troubleshooting step.
4) Clear Cache And Data
Clearing the cache and cookies on the streaming device can sometimes help fix the issue. Doing this will remove all the temporary files or data that are likely to be responsible for causing the problem. Clearing the cache data will help to eliminate the problems associated with this error code.
Here is how you can clear the cache on your Netflix app:
- Go to the Netflix app on your device.
- Go to “Settings” and then click on “Apps”.
- Now, search for the Netflix app in the list of installed apps.
- Select “Storage & Cache”.
- In the next window, click on Storage> Clear Cache.
- Now, restart your Netflix app and try streaming on the device.
- If you couldn’t enjoy the streaming session, move to the next troubleshooting step.
5) Update The Netflix App
It is essential to update the Netflix app to avoid these kinds of errors from occurring in the future. Make sure you update the app to the most recent version to resolve compatibility issues or bugs that can be responsible for the occurrence of errors.
If you use an updated app version, you will not encounter the “Update” option beside the Play Store app.
The picture below indicates the Netflix app is already updated.
6) Update Apple TV Software
If you get an error and that is Error Code 17377 on your Apple TV, then update the Apple TV software and see if the issue gets fixed.
To do that, follow the steps:
- First, navigate to Settings and click on Systems.
- Now, click on Software Updates to update the software from there.
After performing the above steps, update the software and access the Netflix app on your Apple TV to check whether it works. If it isn’t working, then check the compatibility of the device and fix this issue at the earliest.
7) Check Device Compatibility
Checking the compatibility of your device is another important thing that needs to be taken care of. The device should have the bare minimum requirements to run the Netflix app, and in case there is a compatibility issue, upgradation of the device is of utmost importance for best result and also for eliminating the problem.
Go to the next solution if there isn’t any compatibility issue.
8) Disable VPN Or Proxy Server
Disabling the VPN or the Proxy server will help determine whether the error is related. The Netflix servers often encounter problems connecting to VPNs and Proxy servers, so disabling it will be helpful.
Due to VPN, Netflix might encounter specific error codes that can easily be resolved after disabling VPN or proxy servers.
To disable VPN on your PC or laptop, follow the steps:
- Go to the Windows Settings on your PC and choose “Network and Internet.”
- Next, navigate to the “Advanced settings for all VPN connections” and turn off the toggle for both options.
- Doing this will turn off the VPN connection.
- Now, check whether the error persists; if it does, then reinstall the Netflix App.
9)Reinstall The Netflix App
If nothing works in your favor, uninstall the app from your streaming device and then reinstall the app from the app store. Doing this will help reset the problematic configurations that are likely responsible for the error.
Here are the steps to uninstall the app if you are watching Netflix on your smartphone:
- Search for the Netflix app.
- Long press on the app and choose the “Uninstall apps” option.
- After uninstalling the app from the device, go to the app store and install a fresh version.
- Launch the newly downloaded app on your streaming device and look for the error.
- Try using a different device or network if the issue is unresolved.
10) Try Using A Different Device Or Network
Use a different device or network if none of the above troubleshooting methods worked out. Doing this will help you to find the primary source of the error. Before switching the device or network, ensure you have performed all the troubleshooting steps.
Switching to a different network will erase the issue if the error is device-specific or network-related.
11) Contact Netflix Support
If none of the above steps work out, contact the Netflix Help Center for further assistance.
Tell them about the issue in detail; they will help you to deal with it effectively. The guidance from their end will prove beneficial for sorting out the error.
Frequently Asked Questions (FAQs)
- Will I Lose My Netflix Account If I See Error Code 17377?
You will not lose your Netflix account if you encounter error code 17377, but you can temporarily lose access to the streaming content.
- How Can I Update My Payment Method On Netflix?
To update the payment method on Netflix, follow the steps:
- Log in to your Netflix account and navigate to the account settings.
- Select payment settings or billing details.
- Choose update payment information and enter the new payment method to save your changes.
- Why Is My Netflix Stuck On Loading Screen?
If your Netflix gets stuck on the loading screen, the data stored on the device must be refreshed. Even a network issue may stop Netflix from loading.
- Why Does Netflix Say Too Many Devices?
If you have too many downloads on many devices, it displays the error message. In this case, you have reached the maximum number of download devices your Netflix plan allows.
Wrap Up
Overcoming the Netflix Error Code 17377 will help you resume your streaming experience without any conflict.
So, go ahead and follow the troubleshooting steps diligently to address the Netflix Error Code 17377 and ensure a long and uninterrupted streaming experience.
If you have any inherent doubts or queries, write to us in the comment section below. We will reach out to you as soon as possible. Also, use the comment section to provide feedback.