Sometimes HP printer may show you a blue screen of death with a power symbol and an error code 04358a98.
If you have confronted the same error code, then do not worry as here I will discuss how to fix the issue. So, keep reading!
Also read: HP Printer Not Printing Black – How To Fix?
How To Fix HP Printer Error Code 04358a98?
Follow this step-by-step guide to fix HP printer error code 04358a98 quickly.
1) Reset The Printer
When the HP printer is showing you error code 04358a98, reset the printer first.
This will erase all the print jobs received from all the interfaces and delete the current settings & downloaded fonts.
To do so follow the instructions given below:
- Turn on the HP printer. Wait till the printer is idle and silent.
- Detach the USB power cable from the back of the printer.
- If the printer has a wireless connection, then leave it that way.
- Now remove the ink cartridges from the printer.
- With your HP printer turned on, unplug the power cord from the back side of your HP printer.
- Also unplug it from the wall outlet.
- Wait for a minute or two. Then attach everything back to the printer.
- Turn the printer on. If it does not turn on automatically, manually turn it on.
- The printer may go through the warmup cycle now. The printer light may blink and the carriage may also move after this.
- Wait till the printer becomes idle & silent before you continue.
- Insert the cartridge back and when prompted, print a calibration page.
- Reconnect the USB cable and try a test printing.
HP always recommends connecting the printer to a wall outlet directly, then connecting with a power strip or surge protector.
2) Run The Printer Troubleshooter
Windows in-built troubleshooters can fix most of the problems related to the device.
So, run the Pinter trouble-shooter when you are getting HP printer o/4358a98 error.
To do so, follow the instructions given below:
- Enter Troubleshoot in the Windows search box and select Troubleshoot Settings option.
- Next select Additional troubleshooters as shown below.
- Click on the Printer option and select Run the Troubleshooter.
- Follow the on-screen instructions given on-screen to finish the process.
3) Clean The Print Head
Often the printer head gets clogged with old ink. So, open the printer’s door, disconnect the head of the printer and pull it out carefully.
To clean it, hold it under hot tap water until all the ink gets cleared and clear water flows.
After that, use a paper towel and dab on it. Make sure that it is completely dry and clean.
You can also use pure alcohol or some non-oil-based cleaner. Dip a microfiber cloth in it and clean the printer’s head.
Rub the gold contacts on the printer head carefully and dry it. The printer head is very fragile, so, handle it with good care.
After this, turn on your printer. If you again get the same error, move on to the next solution.
Also read: HP Printer Error: Missing Or Failed Printhead – How To Fix?
4) Check The Paper Tray
Make sure that there is enough paper in the paper tray to print and that no paper is jammed in the printer.
This is another reason to get printer errors. So, before moving on to the next solution, check the paper tray.
5) Reseat The Ink Cartridge
Sometimes the ink cartridge in the printer is not inserted properly. This can be the reason for 04358a98 hp printer error.
So, follow the steps given below and reseat the cartridges properly:
- Turn off the HP printer and take out the cartridges. If there is no ink, refill it.
- Turn on the printer and you will get a message that the cartridge is missing.
- Insert the cartridge back carefully. You will hear a clicking sound after insertion. This means that the cartridge is seated correctly.
- Restart the printer and it should not show you the error now.
If you again see the error, then you may need to replace the cartridge.
- Check the manual or visit the manufacturer’s website to check what type of cartridge you need for your HP printer and replace it accordingly.
6) Update Or Reinstall The HP Printer Drivers
Sometimes the printer driver can become outdated so, first, update the drivers and check if this can solve the problem.
To do that, follow the steps given below:
- Right-click on the Windows Start button and click on the Device Manager.
- Expand the Print queues section and right-click on your HP printer.
- Select the Update driver option.
After this, check if the printer is working properly. If not, then reinstall the printer driver following the steps given below:
- To do so, open the Device Manager again and expand the Print queues section.
- Right-click on the HP printer and this time select Uninstall device option.
- Follow the on-screen instructions given. After finishing the process, restart your PC.
7) Contact HP Support
If nothing helps, then contact HP support and report your problem. Follow the on-screen instructions given by them to get the problem fixed.
Frequently Asked Questions [FAQS]
Here are some frequently asked questions by the users of HP printers. Check these out:
- How do I clear the error code on my HP printer?
To clear the error code on your HP printer, reset the printer, update or reinstall the printer drivers, clean the printer head, and reseat the ink cartridge.
- Why I am getting an error message on my HP printer?
If you are running off printing papers or ink, you may get printer errors. So, make sure that the printer is turned on and you can restart both your PC and the printer to fix the problem.
- How do I fix the printer error?
To fix the printer error, check that there is enough ink and paper, update the printer drivers, reset the printer, and clean the printer head.
Final Words
Hope after performing the above steps you are not getting HP printer error code. For further details, comment in the section provided below.