Disney Plus is a leading streaming platform to showcase all your favorite movies and shows the user a single roof.
But sometimes you may get different types of error codes while streaming its content.
Here I have shown the required troubleshooting steps needed to solve this error code.
If Disney Plus begin is not working, then read this article and learn how to fix it.
What Causes The Error Code 91 On Disney Plus
Error Code 91 on Disney Plus can be a result of poor internet connection, or server issues.
If Disney Plus is outdated on your PC, then it can conflict with the server and cause the error 91 on your device. While watching Disney Plus from a PC or laptop, you may get the error code because of the interference of the antivirus software you are using.
What To Do When You Get Disney Plus Error Code 91?
Follow the steps described below when you encounter error code 91 while watching Disney plus to solve it.
1) Check The Internet Connection
You can get temporary errors on Disney Plus while streaming a show if you have poor internet connection.
- To check the status of your internet connection, click on the internet icon on your computer.
- You can also check the internet speed by clicking here.
2) Check Disney Plus Server Status
Disney Plus won’t work and show you error codes if the Disney Plus server status is down. You can check the Server Status from here.
If there is a server outage, server overload or the server is under maintenance, then wait for some time till the problem gets solved.
3) Update Disney Plus App
Always try to use the latest version of the applications you are using.
So, when you get the error code 91 on Disney Plus, check for any available updates.
Visit Google Play Store and search for Disney Plus. If any update is available you will see the Update option.
If you find the Update option, click on it and wait till the process gets finished.
4) Disable Firewall Or Antivirus
If you are streaming Disney plus app from your PC, then Windows Firewall Protection or any other antivirus you are using can interfere and cause the problem.
To fix it, disable the Firewall or the Antivirus.
Here I am showing the steps on how to temporarily disable Windows Defender Firewall.
If you are using any other antivirus, disable that too. Now follow the steps given below:
- Enter Windows Defender Firewall in the Windows Start Menu. Step to the top option.
- Select the Turn Windows Defender Firewall on or off option.
- Next click on the radio button for Turn off Windows Defender Firewall (not recommended option). Make sure to do it for both Private and Public network settings.
5) Clear Disney Plus App Cache
You can also get error code 91 on the Disney Plus app if the app cache gets corrupted.
So, clear cache and see if this helps. Here, I have shown how to clear the app cache using my android smartphone. The steps may vary from device to device.
- Open your Phone Settings and tap on Apps.
- Locate Disney Plus and tap on the Storage Usage option.
- Next, select the Clear cache option as shown below.
6) Use Another Device Or Browser
If any other device is available to you, then log into Disney Plus using that.
Sometimes changing the device or web browser can also help fix the Disney Plus error.
If the issue persists after changing the browser or device, then go to the next step.
7) Reinstall Disney Plus App
If after performing all the above steps, you are still getting Disney Plus error 91, then reinstall the app.
Follow these steps to do so:
- Tap and hold the Disney Plus app on your smartphone. Select the Uninstall option.
- Visit the Google Play store and search for the Disney Plus app. Install it once again.
- Log in with proper credentials and this should solve the problem.
Also, head over here to fix Disney Plus HDCP issues.
Final Words
So, there you have it. Now you know how to solve this problem. Comment below if the above article fixed the Disney Plus error for your device. Also comment if you have any queries related to this topic.