Your Microsoft account is one of the most important tools you need in a Windows 10 PC, with which you can sync your account settings and other data across all your devices. This comes in very handy, and you can also use your Microsoft account to log into your Windows 10 devices.
However, many Windows 10 users have reported that when they try to log into Windows 10 devices, they are not allowed into the system, instead get an error that says, “Your device is offline. Please sign in with the last password used on this device”.
Read here why you are facing this error message, and how you can solve this error using the solutions provided below.
Why Do I Get Windows 10 Your Device Is Offline Message?
Usually, you can enter the password for your Microsoft account to log into Windows 10. This can be done if your device is connected to the internet before the login screen. However, for a variety of reasons, your device can be said to be offline, preventing access to your device.
Usually, if the Wi-Fi or Ethernet profile for your internet connection is deleted, you may see that your device is not connected to the internet. This can be easy to solve, and you will need the login page of your ISP.
If you recently changed your password online, the same needs to be updated for your Windows 10 device as well. For a weird bug in Windows 10, when you change your Microsoft account password account online, your Windows 10 device also needs to be online for the first time you log in to Windows with your new password.
Incorrect password can also be the reason why you can get the ‘Your device is offline’ message on your Windows 10 device. Make sure to verify the password with which you are attempting to log into Windows 10.
There is also a chance that your Microsoft account may have been compromised, and your Microsoft account may have been locked. You will need to recover your account and check below how you can do that.
How Do I Solve If I Get The Message ‘Your Device Is Offline’?
For some weird reason, Microsoft can confuse your device password and your Windows device password, preventing you from logging into your device. Here are some potential fixes that you can apply to solve the Windows 10 Your device is offline error.
FIX 1: Make Sure You Enter The Correct Password
Like many others, there is a possibility that you may have chosen a local password different than the one used to log into your Microsoft account. Microsoft Windows can be very vague at times, on which of the two passwords it requires for logging into Windows 10.
If you are offline, enter the offline password first.
If that fails to log you in, you need to enter the Microsoft account password. This should help you log into your device without any errors.
Also, attempt to log into Windows using other sign-in methods like biometric authentication, or Windows hello PIN.
Make sure you are making no spelling mistakes as well, as when offline you will be displayed the ‘Your device is offline. Please sign in with the last password used on this device.
FIX 2: Change Your Internet Profile And Create A New Local Account
Unfortunately, if you cannot log into your Windows 10 device using both the passwords, you need to go online and then attempt to log into Windows.
If you are unable to log into Windows 10 using your Wi-Fi profile, you need to change the way you connect to the internet.
- Change your Microsoft Account password from another device to one that is easily accessible.
- Connect your computer to the internet via the Ethernet cable, if you were connecting to the internet via a Wi-Fi router. Do the opposite if you previously connected via the cable.
- Make sure your device is connected to the internet.
- Enter your new Microsoft Account password. Wait until your device signs into Windows.
- Now, open the Windows Settings You can use the keyboard shortcut Win + I.
- Click on Accounts.
- Here, create a new local account for your device.
From next time, use this local account to log into your Windows 10 device. This lets you opt-out of using your Microsoft Account to sign in to your computer.
FIX 3: Delete StoredIdentities
If the solutions provided above did not help you log into Windows, you need to remove this device from your Microsoft account and then log into Windows again.
To do this, follow these steps:
- Create a system restore point for your computer, before making any changes to it.
- Open a Run dialog by pressing Win + R.
- Type regedit and press Enter to launch the Registry Editor. Click on Yes for the user account control prompt.
- Navigate to the following location by pasting this path in the address bar of the Registry Editor:
Computer\HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities - In the right pane, right-click on the key for your Microsoft account, and select Delete from the context menu.
- Visit the Microsoft account site, and remove this device from the list of devices.
Now attempt to log into Windows again. You should be able to log into Windows without any issues.
Note: if you cannot open registry editor, check our complete guide on how to open and edit the Registry editor in command prompt.
FIX 4: Recover Hacked Microsoft Account
If you think your Microsoft account was hacked, that may be the reason why you may be getting the ‘Your device is offline’ message.
Read our full guide on how you can recover your hacked Microsoft account.
Conclusion
So there you have it. Now you know how you can log into Windows 10 if you received the ‘Your device is offline’ message. Comment below if you found this useful, and tell us if you were able to log into Windows successfully.
