How To Fix If The Xbox App Keeps Crashing! [SOLVED]

Windows 10 is more inclusive within the various sections of Microsoft, with a dedicated companion app for the Xbox console, which is now available on the operating system. Users can also stream games to their Windows 10 PC using the companion app, and much more.

However, recently some users have reported an error where the Xbox app keeps crashing on their Windows 10 device. Here I shall discuss how you can easily solve is your Xbox app keeps closing on Windows 10.

We have shown a VIDEO walk through at the end of the post for easy solution.

Why Does The Xbox App Keep Crashing?

Table of Contents

Before attempting to solve this error, let us first take a look at the various reasons why the Xbox app may be crashing on your device. Some of the commonly reported causes include the following:

Xbox app cache has gone missing or corrupt.
Incorrectly configured power settings.

Xbox Live messages cluttering the storage.
Other configuration settings.

[SOLVED] Xbox App Keeps Crashing In Windows 10

Now that you know why you may be facing this, here are some simple solutions that you can use to solve this error on your computer.

Solution 1: Update Xbox App And Windows

Outdated apps lead to many errors on your computer. If you do not have the latest version of the applications on your computer, these applications will not have the required tools to run the latest features, leading to them crashing on your computer.

Make sure that you have the latest version of the Xbox app on your PC. You can visit the Microsoft Store and check if you have any pending updates. To get the latest updates to follow these steps:

Open the Windows Store on your PC and click on the three horizontal dots in the top right corner.
Here, click on Downloads and updates.
On the next page that opens, click on the Get updates option.

All the available updates will be loaded following this, and you should be able to update the app to the latest version.

Also, make sure that the operating system is updated to the latest patch released by Microsoft as well. This will remove outdated Windows as a cause of this error. However, if there are any pending updates, you should first update Windows.

You will find the pending Windows updates from the Update & Security section of the Settings app.

Solution 2: Run The Store Apps Troubleshooter

The metro apps were renamed to the Windows Store Apps with the launch of Windows 10. These are simply the apps that you download from the Store, maintained by Microsoft themselves. If you face any problem with these metro apps, you can use the Windows Store Apps troubleshooter built into the Settings app.

Here are the steps that you need to follow to run this troubleshooter.

Open the Settings app (keyboard shortcut Win + I) on your PC.
Go to the Update & Security section.
From the left pane, click on Troubleshoot to get a list of all the available troubleshooters.

Here, locate and click on the Windows Store Apps option.
Click on the Run the troubleshooter button that is revealed to start the troubleshooting process.

Windows will scan for any errors with the Store apps and attempt to solve them. Once the troubleshooting steps complete and you get the report for the same, check if the Xbox app error persists.

Solution 3: Check The Monitor And Windows For Sleep

If you have set either your Windows operating system or the monitor to go to sleep after a certain period of time, there is a possibility that the sleep settings are overriding the Xbox app, forcing it to crash. This is actually very common if you have set the sleep settings incorrectly.

Check your monitor if it has any on-board sleep settings. You can refer to the manual of your monitor to know how to get access to the power saver settings.

Also, make sure to set the appropriate settings for your operating system as well, in order to prevent Windows from turning off your monitor automatically. To change these settings, you need to go to power options. Here are the steps that you need to follow for the same.

Open Control panel by typing control.exe in a Run dialog and pressing Enter.
Click on Power options after changing the View by to Small icons.

Click on the Change plan settings option next to your preferred power plan.
Here, set your display to never turn off automatically. This can be done by changing the value to Never from the drop-down menu next to Turn off the display.
Finally, click on the Save changes button to implement your changes.

Now check if the Xbox app still crashes on your device. Your error should now be resolved.

Solution 4: Revert Overclocking Settings

There have been some reports among users that it was the overclocking settings that resulted in many apps crashing on their devices. If you have an overclocked component on your computer, there is a chance that it may be causing the Xbox companion app to crash.

To solve this, you will need to revert back to the original settings for your CPU and the GPU, if you have overclocked them. You can make use of the same tools that you used for overclocking the components on your computer. Once you have reset these settings, check if the error is solved.

Solution 5: Change Graphics Card Control Settings

If you are using a graphics control panel to tweak the settings of your graphics card, there might be some incorrectly configured settings that may be leading to the Xbox app closing on your computer. In order to solve this, you will have to change some of the settings. Make the following changes:

Under the performance tab, disable the option that says, ‘Enable CrossFireX for applications that have no associated application profile’.

Under the 3D settings, turn off Morphological Filtering.

Save these changes and check if the ‘Xbox app keeps crashing’ error has gone for your PC.

Solution 6: Delete Xbox Live Messages

In a weird manner, there is a possibility that an incorrect app cache can lead to your Xbox app crashing on your computer. According to some reports, deleting the Xbox Live messages can help you in overcoming this error.

Use the Xbox app to delete the Live messages for your account. Then log out of the Xbox app, and close all the processes for this app from the task manager.

When you launch the app and sign in again, your error should be resolved.

Solution 7: Reinstall The Xbox App

If none of the solutions provided above helped you in solving the Xbox error, you might have to reinstall the Xbox app. This will help in solving any errors with the app itself, and will also recreate the cache library.

If you do not know how to reinstall the Windows Store applications, we have already discussed this in our article that will help you in removing Windows 10 bloatware. Once you are done uninstalling the app, reinstall the app from Windows Store.

The error should be resolved.

Wrapping Up

So there you have it. Now you know how to diagnose and troubleshoot if you see that the Xbox app keeps crashing in Windows 10 using the solutions provided above. Comment below if you found this useful, and to discuss further the same.