Error Code 016 is a frustrating error that leaves the users scratching their heads in utter disappointment.
In this guide, we will address this annoyance, delve into the causes of the error, and provide practical solutions that will help you reclaim your Roku experience.
So, get ready for a crazy binge-watching adventure and ensure that your entertainment journey remains uninterrupted.
What Causes Roku Error Code 016?
Here are the primary causes of this error code 016, which typically indicates a problem with the device’s Connection to the Roku servers.
- Network Connectivity Issue
- Router Configuration Problems
- Server Outages
- Outdated Software
- Incorrect Channel Code
- Device Compatibility Issue
- Temporary Glitches
Also, read: How To Troubleshoot The Roku Error Code 014?
Fixing Roku Error Code 016 [Easy Troubleshooting Steps]
Below are some easy and convenient fixes to help you deal with this pesky error code.
Let’s get started!
1. Check Your Internet Connection
Roku error code 016 mainly occurs when a streaming device loses its internet or network connection while trying to launch a channel.
When you get Roku error 016, check the internet connection, as this error typically indicates a problem with your internet connection.
By checking the internet connection, you’ll be able to verify the root cause of this issue. To do this, use the online speed test to check whether you are getting the expected internet speed.
Check the internet speed on your PC or phone by visiting speedtest.net.
Contact your service provider to fix the issue if the internet speed is slow.
2. Check The Internet Connection Speed On Roku
Checking Roku’s internet speed will be a valuable step in understanding the potential root cause of the issue.
A significantly lower speed can contribute to streaming problems or buffering. Therefore, by addressing the potential connection issue, you’re more likely to resolve this error message.
Here’s how you can check it:
- Head to Settings.
- Then select System, then Network, and then Check Connection.
- Wait till you get a report on the speed of the Network.
- If the Network is slow, you can restart the router or modem.
3. Restart the Router or Modem
To reboot the router or modem, unplug the modem or router from the power outlet.
Wait for at least 30 seconds before turning on the router or modem. Wait for it to establish a fresh connection with your ISP, and then reconnect your Roku device to the Wi-Fi network.
Restarting will resolve the temporary glitches, refresh your internet connection, and help re-establish the Connection between the device and the internet.
Doing this will alleviate the network-related problem.
4. Reset The Connection
Resetting the Connection will clear the old or corrupted network settings that can sometimes interfere with the Connection.
The new Connection will, therefore, resolve the temporary glitches, and this is what you need to do for the same:
- Go to Roku Settings. Then navigate to System.
- Next, select Advanced System Settings.
- Select Network Connection Reset.
- Then, choose Reset Connection and follow the on-screen instructions.
- Wait till the process is complete.
5. Move The Roku Device Closer To The Router
Keep the Roku device and the router close together to enhance the wireless signal. Additionally, ensure that there are no metal items or electronic gadgets near your Roku device and router.
Moving the Roku device closer to the router will significantly improve the Wi-Fi signal strength and minimize signal loss. A more robust and more stable signal will reduce the chance of connection drops or interruptions, lead to enhanced streaming speed, and will be able to resolve the issue.
6. Set Up a New Connection
The next thing you can do is set up a new connection. This involves getting a new internet service provider, which can quickly help you deal with the existing issue if the issue lies with the Connection itself.
This is what you can do:
- Select System, then go to Network, and then Setup Connection.
- Next, select Wireless. Let the scan complete.
- Select your Network and type the Password.
- Make sure to enter the correct password.
- Once done, choose Connect to proceed.
- Now, see if the issue persists. If not, then go to the following method.
7. Enable or Disable Network Pings
Turning off the network pings will reduce the network traffic and improve the overall performance and stability.
Enabling the pings will help you diagnose network issues by providing packet loss or latency information.
Follow the steps below to do it:
- Go to the Home Menu and press the Home button about five times.
- Now press the Fast Forward button, Play, and Rewind.
- Then again, press the Play button, then Fast Forward.
- You should see the Platform Secret Screen now. This gives you some detailed information about the Roku device.
- Next, scroll up to select the System Operations Menu.
- Press the OK button.
- Scroll up and reach the Network Menu.
- Select Disable Network Pings. Select it and press OK.
- If the setting is already disabled, enable it and check.
- To exit the menu, press the Home button.
8. Factory Reset the Roku Device
The next thing you can do is factory reset your Roku device. This should be considered the last resort, as it will erase all your settings, channels, and saved data.
Doing this will resolve the software issues and clear the corrupted data that could interfere with Roku’s operation.
- To do that, open Settings, then navigate to System.
- Next, select Advanced System Settings.
- Select Factory Reset.
- Enter the number and follow as shown to finish the process.
- Wait for some time and allow the device to restart.
9. Check For Software Update
The next thing you can do is update your Roku software if you have received the error code 016. An outdated system version can be responsible for triggering such errors.
The software updates include bug fixes, performance improvements, and compatibility enhancements that are known to improve the overall stability of your Roku device and will reduce the likelihood of encountering errors.
Check out the steps for software updates:
- To update the Roku, head to Settings.
- Select System.
- Select Software Update. Confirm if prompted.
- Wait for the process to complete.
- Wait till the System installs the latest updates.
- Once done, you can restart the System and check it.
10. Change Network Settings
Changing Roku’s network settings can potentially resolve error code 016, but incorrect settings will disrupt the internet connection. It is recommended that you note down the current network settings to revert if required.
Here’s how to change the network settings:
- Go to your router’s login page. This is usually 192.168.1.1
- Enter the admin and password to log in.
- You can find all the details at the back of your router, or you can refer to the router’s user manual or website for that.
- Next, select Network.
- Then WLAN.
- Now select 1,6, or 11.
- Once you choose a channel, click Apply to save the changes.
11. Contact Roku Support
You can contact Roku support if you have exhausted all the methods discussed here and the error persists.
Explain your problem to the support team and wait for the expert’s advice to resolve the issue. The Roku support team has specialized knowledge about their devices and can provide tailored assistance to fix the problem.
Frequently Asked Questions (FAQs)
1. How To Improve The Wi-Fi Signal Strength?
To improve your Roku device’s Wi-Fi signal strength, make sure it is placed at a reasonable distance from the router and, most importantly, in an open area free from obstructions.
2. Can I Use A VPN With My Roku Device?
Roku devices don’t necessarily support VPN applications, but you can always set up a VPN on your router.
3. Is Error Code 016 Specific To Certain Roku Models?
No, error code 016 can occur on any Roku model and is primarily related to connectivity issues.
Takeaways
As we wrap up, this error code serves as a gentle reminder that minor disruptions can temporarily halt our entertainment experience.
But with patience and resilience, we can easily navigate the error’s complexities and restore Roku’s functioning.
Happy Streaming!