If your PS5 keeps throwing the dreaded “Something Went Wrong with this Game or App” message, you’re not alone.
This error typically blocks access to games or apps you’ve already installed, leaving players frustrated and confused. But don’t worry—this guide explains you the working methods to fix the issue and get back to gaming.
Why This Error Occurs
This error usually stems from one of the following causes:
- Corrupted game data – Incomplete downloads or interrupted installations can corrupt game files.
- License verification issues – The PS5 may fail to verify your ownership of the game or app.
- Outdated software – Running older versions of the game or system software can trigger compatibility issues.
- Database inconsistencies – Over time, your PS5’s database can become cluttered or misaligned.
- Network instability – Poor or unstable internet connections can interfere with game authentication or updates.
- System-level glitches – Rare bugs or misconfigurations may require a full reset to resolve.
What To Do When PS5 Keeps Saying Something Went Wrong with this Game or App
When PS5 keeps saying that something went wrong with the game or the app, then follow these steps to fix the issue.
1. Update The Content
The PS5 “Something Went Wrong with this Game or App”error message typically indicates an issue with the game or application itself, often related to corrupted data or network problems.
If you can see the game content on the home page but cannot play it, then try to update the game.
- To do that, highlight the game.
- Press the Options button.
- Select Check for Update to ensure the game is updated to the latest version. If this method does not work for you, then go to the next method. If you get any application update error during the process, then follow this guide to fix it.
2. Restore Licenses
The next thing you can do is restore licenses.
- To do that, open PS5 Settings.
- Then select Users and Accounts then select Other.
- Next, select Restore Licences. Once done, the issue should be resolved.
3. Delete and Reinstall the Application
Next, you can uninstall and reinstall the game.
- To uninstall a game on PS5, open PS5 device Storage, then head to Console Storage.
- Then select Games and Apps.
- Now, select the problematic game and select the Delete option. Follow as shown to delete a game or app.
- Next, reinstall the game from the PlayStore and check.
4. Rebuild Database
If the error persists, rebuild the database.
- To do that, turn off your PS5 completely, ensuring it’s not in Rest Mode.
- Press and hold the power button until you hear two beeps. This will start the console in the Safe Mode, which should take a few seconds.
- Connect a DualSense controller using a USB cable once in Safe Mode.
- Press the PS button on the controller, then select Clear Cache and Rebuild Database.
- Select Rebuild Database from the menu using the controller to navigate.
- Confirm the rebuild operation by pressing the X button on the controller. Follow the on-screen instructions to proceed.
- After completing the rebuild process, restart the console.
5. Update The System Software
The next thing you can do is install the latest updates for your system.
But before that, ensure your PS5 is connected to the internet via Wi-Fi or a stable wired Ethernet connection. If your internet connection is slow, fix it fast.
- You can run an Internet connection test. To do that, navigate to PS5 settings.
- Select Network.
- Then select Test Internet Connection.
- You can also connect another device to the same internet and go to speedtest.net to check the internet speed.
- Now, navigate to PS5 Settings.
- Go to System then select the System Software section.
- Next, select System Software Update and Settings.
- Then select Update System Software and then select Update using Internet.
- Follow the on-screen instructions to download and install the latest update file.
6. Reset The Console
If the methods shown did not help to fix the issue, you can reset the console and then set it up as new and try to log in.
But make sure you take a backup of all your important data as resetting will delete all the settings and saved data on the console.
- To reset the PS5 console, head to the console Settings.
- Then select System.
- From System Software. Go to the Reset Options.
Select the Reset Your Console option. - Confirm if prompted and follow the onscreen instructions to finish the process.
Wrapping Up
So, there you have it!
The “Something Went Wrong” error on PS5 can be frustrating, but it’s usually fixable with a few targeted steps. Start with the simplest solutions—like updating the game or restoring licenses—and work your way up to more advanced fixes like rebuilding the database or resetting the console. With a little patience, you’ll be back in the game in no time.
For any further queries, ask us in the comments section below and we shall revert soon. We are always eager to hear from your side.
