Errors on PS5 are common. Error WS-115338-1 is typically a network connection error that takes place when the console is unable to maintain a stable connection with the PlayStation Network (PSN).
Therefore, this error code indicates an issue with the network communication between the PS5 and PlayStation’s servers and displays a message that says the PS5 cannot connect to the network.
So, let us take a deep dive and discuss some of the potential troubleshooting steps that will help you to resolve the issue at the earliest.
What Causes Error WS-115338-1?
Error WS-115338-1 can take place due to various reasons, and some of those are:
- Internet connectivity issue
- PSN server maintenance or outages
- Network configuration issues
- DNS resolution problems
- Router or firewall restrictions
- DNS Issues
- Network Overload
- Temporary Glitch
Troubleshooting Error WS-115338-1 On PS5
To address Error WS-115338-1, consider the following troubleshooting steps and check whether they could fix the issue.
1. Check PlayStation Network Status
Checking the PlayStation Network status is crucial as it helps determine if the problem is on Sony’s end or the local setup.
Doing this will prevent unnecessary wastage of time, so check if PSN services are active and not undergoing maintenance. If the server is under maintenance, wait for some time till the server is up and live again.
When you cannot connect to the PlayStation server, check the PSN status. To do that, visit the PlayStation Network Status Page.
2. Change The DNS Settings On Your PS5
Changing the DNS settings on PS5 is often known to resolve the issue because it provides alternate ways for your console to translate website names into IP addresses.
To change DNS settings on PS5, here’s what you need to do:
- Open PS5 Settings, then head to Network.
- Then select Settings under Network.
- Now, select Set Up Internet Connection.
- Choose your Wi-Fi network. Then go to Options and select Advanced Settings.
- Scroll down to DNS Settings, select it, and set it to Manual.
- Now set the Primary DNS to 8.8.8.8. and then set the Secondary DNS to 8.8.4.4. Once done, select OK to save the changes.
- Once done, head to the Network Page again.
- Now you can run an internet connection test. So, select Test Internet Connection.
- Start the test and check the connection speed. You can refer to this guide for free DNS servers for your router.
3. Restart Router And Modem
Restarting the router and modem will force the devices to establish a fresh network connection and will also clear the network glitches and improve the connection stability if your internet connection is slow.
To do that, unplug your router and modem and wait for a few minutes. Then plug them back in and allow the devices to fully restart.
4. Test The Connection Again
Now, again run the Internet Connection test following the previous method.
Check the connection status and see if the issue is resolved. If you’re still experiencing issues, wait for some time and try again later.
Check with your internet service provider to ensure there are no outages in your area.
5. Restart The PlayStation5
Restarting your PS5 console will clear the temporary system errors, refresh the network connection, and also remove the corrupt cache files that are highly likely to interfere with online connectivity.
Press the PS button on your controller to open the control center and select Power.
Choose Restart PS5 or a similar option, and once the device restarts, check if this could resolve the issue.
6. Choose A Wired Connection
A wired connection delivers a more stable and faster internet connection than Wi-Fi, which can significantly enhance your experience with online gaming, streaming, and downloading large files. Give it a shot and see if it resolves the connection error.
Consider using an Ethernet cable to directly connect your PS5 to your modem or router since it will improve the speed and latency and will ensure smoother communication with PlayStation Network servers.
7. Forget The Network
Forgetting the network on your PS5 will remove the corrupt or outdated network settings and force the console to get reconnected with fresh credentials.
For that, here’s what you need to do:
- Navigate to PS5 Settings, then select Network, and then select Settings under Network.
- Now, select the Set-Up Internet Connection.
- Select the network you are connected to. Then select the Forget option.
- Then wait for a few minutes, then connect it again.
- You will need to enter your network password again to reconnect.
8. Contact Support
Visit the PlayStation Support page for further assistance if the issue persists. State your problem and follow the onscreen guide provided by the experts to fix the issue.
Wrapping Up
So, gear up and troubleshoot the error code, enjoy seamless gaming, and get back to your virtual world soon.