If you have ever encountered the infamous CBS Roku error message that says, “We’re sorry, an error has occurred, “ this can temporarily halt your binge-watching plans.
Here, we will discuss the complexities behind this particular error and tackle the issues head-on. So, let us now address the CBS error and enhance your viewing experience.
Now, you can grab the remote and dive into the world of CBS streaming on Roku. Enjoy your favorite shows without any breaks.
Also, read: How To Tackle Roku’s Low Power Issue?
What Causes The CBS Roku Error?
The CBS Roku error can occur due to a lot of reasons some of which are listed below:
- Network Connectivity Issues
- App-specific Issues
- Roku Device Problems
- Account or Subscription Issue
- Geographical Restrictions
- Incorrect Device Settings
CBS Roku Error [Easy Fixes]
The CBS Roku error indicates a playback issue within the CBS app on your Roku device, and here are the troubleshooting steps for fixing the error:
1. Test Your Wi-Fi Network
Make sure you are connected to a stable internet. See if other devices, such as phones and laptops, can connect to your Wi-Fi. This helps confirm whether the problem lies with the Roku or your overall network.
Testing your Wi-Fi network will be a crucial step in resolving the CBS Roku error as network connectivity issues are common cause of streaming issues that arise on Roku device. A weak or intermittent connection leads to buffering, loading errors and other issues.
You can only check the internet speed on your PC or phone by visiting speedtest.net.
Contact your local internet service provider to fix the issue if you have slow internet speed access.
2. Update The App
Many users have reported getting “We’re sorry, an error occurred” while watching the CBS app.
The issues started after the Roku OS 11.5 update, suggesting a compatibility problem between the CBS app and the new Roku software version. To resolve the issue, update the app.
Updating the app will ensure that all the features are working as intended and do not cause any conflicts.
To do that:
- Press the Home button on your Roku remote.
- Then, press the right-directional button.
- Next, highlight the app or channel you want to update. Here, we are showing this channel, for example.
- Next, press the Star button on your remote.
- Next, select Check for updates.
- Then, wait for the app to update.
- Finally, press OK.
3. Update Roku Device
Make sure your Roku device is running the latest firmware. Updating it will significantly enhance the streaming experience and help resolve various CBS issues.
It will also improve the device’s performance of your Roku device and in turn ensure a smooth and more reliable user experience.
To update the firmware:
- Go to Settings, then select System.
- Then select Software Update.
- If updates are available, install them.
4. Clear Your Cache And Data
Corrupted cache and data is highly likely to cause the CBS app to malfunction thereby leading to errors, crashes or loading issues. Therefore, clearing the cache and data will ensure that the app runs smoothly and also resolves bugs and glitches.
This is how you can do it:
- From the Home screen, press the home button on the Remote five times, then press the Up-arrow button.
- Now, press the Rewind button twice and then the Fast Forward button two times.
- Wait for Roku to restart.
5. Delete And Reinstall The Channel
Deleting and reinstalling the channel is an effective solution to the playback issues as doing this will help to resolve the errors related to CBS Roku app by effectively resetting the app’s files and settings.
Perform a system restart on your Roku device before reinstalling the channel.
Here are the steps to reinstall a channel on Roku:
- Go to the Roku home screen.
- Use the arrow buttons to find the channel you want to uninstall.
- Press your remote’s ‘*’ key to open the channel options menu.
- Select “Remove Channel” and confirm the removal.
- Restart your Roku device to ensure the changes take effect.
- Now, go to the Roku Home screen.
- Select “Streaming Channels” from the left sidebar.
- Search for the channel.
- Select the channel and click “Add Channel.”
- If prompted, enter your PIN or confirm the installation.
- Click OK to confirm.
- If the channel requires login credentials, you may need to sign back in after reinstalling.
If the above steps do not work, perform a factory reset on your Roku device and reinstall the channel.
- To do that, open Settings, then navigate to System.
- Next, select Advanced System Settings.
- Select Factory Reset.
- Enter the number and follow as shown to finish the process.
- Wait for the device to restart.
- Once the device restarts, reinstall the channel as shown and try to watch it. You should not get the error.
6. Contact Roku Support
If none of the methods shown could resolve the issue, it may be a more advanced problem.
Contact Roku support for further assistance.
Frequently Asked Questions (FAQs)
1. Can I Use CBS Without A Cable Subscription?
Yes, CBS offers streaming options without a traditional cable subscription.
2. Are There Any Alternatives To Watching CBS On Roku?
Specific alternatives to watching CBS on Roku are Paramount+, Hulu Live TV, or YouTube TV.
3. Can I Watch Live CBS Shows On Roku?
Yes, you can watch live CBS shows on Roku.
Bottomline
The CBS Roku error reminds us of the importance of keeping the software up-to-date and ensuring that the device functions properly. So, overcome the challenges of Roku CBS errors and enjoy your favorite content seamlessly.
Write to us in the comment section below in case of any doubts and queries.