If you’re encountering the PS5 error code CE-107863-5, you’re likely facing a network-related problem—especially during a game download, update, or content transfer.
While it can be annoying, this error is usually fixable with a few troubleshooting steps.
Let’s explore the common causes of this error and the most effective ways to resolve it.
What Causes Error CE-107863-5 on PS5?
This error typically stems from issues with your internet connection or Sony’s PlayStation Network (PSN) services. Here are the most common causes:
- Unstable or weak network connection – Interruptions or slow internet speeds can disrupt downloads and data transfers.
- PSN server outages – Scheduled maintenance or unexpected server issues can lead to network-related errors.
- Router/modem problems – Faulty or overloaded networking hardware can cause disconnections.
- Outdated system software – Your PS5 might need the latest update to stay compatible with network services.
- Incorrect DNS settings – DNS misconfigurations can interfere with communication between your PS5 and online servers.
How to Fix PS5 Error CE-107863-5
Follow the methods explained below when you experience PS5 Error CE-107863-5.
1. Restart the Console
You mostly get the error CE-107863-5, while downloading or copying a content.
When you get such an error, restart the console. Sometimes, a simple restart can resolve minor bugs and errors that can be responsible for the issue.
- So, press the PS button on your controller to open the control center.
- Select Power.
- Choose the Restart PS5 option. Once the device restarts, check if this could resolve the issue.
2. Check Your Internet Connection
The next thing you should check is your internet connection.
You can run an Internet connection test.
To do that, follow these steps:
- Navigate to PS5 settings.
- Select Network.
- Then select Test Internet Connection.
You can also connect another device to the same internet and go to speedtest.net to check the internet speed.
3. Check PSN Server Status
The next thing you should check is that the PSN server is active and there are no server-related issues.
You can follow this link to check the PlayStation server status. If the server is under maintenance, then wait for some time and then check again.
4. Restart Your Router and Modem
The next thing you can do is restart the router or modem.
- To do that, turn off your router and modem.
- Wait at least 5 minutes.
- Turn them back on now check if that could resolve the issue. If you are using a TP link router and it is not working then you can fix the issue following this guide.
5. Check For Updates
Next, you should ensure that the PS5 is up to date.
To do that, follow these steps:
- Navigate to PS5 Settings.
- Go to System then from the System Software section, select System Software Update and Settings.
- Then select Update System Software and then select Update using Internet.
- Follow the on-screen instructions to download and install the latest update file. Wait till you get the confirmation message.
6. Choose a Wired Connection
Using an Ethernet cable can help establish a better connection unlike Wi-Fi, which can be affected by interference from other devices, obstacles, and distance.
This stability reduces the likelihood of connection drops and can result in faster data transmission speeds, making your gaming and streaming experiences smoother and more reliable.
So, try using an Ethernet connection and see if this can resolve the issue.
7. Change The DNS Settings
The next thing you can try is change the DNS settings and see if that helps.
Here’s how to change the DNS settings:
- Open PS5 Settings then select Network then select Settings under Network.
- Now select Set Up Internet Connection.
- Choose your Wi-Fi network. Then go to Options and select Advanced Settings.
- Scroll down to DNS Settings.
- Select it and set it to Manual.
- Now set the Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4. Once done, select OK.
- Once done, head to the Network Page.
- Now select Test Internet Connection. You can Start Test and check the connection speed. You can follow this guide for some best free DNS server for your router.
8. Contact Support
If none of the above steps work, reach out to PlayStation Support page for further assistance. Follow the onscreen guide provided by the experts to fix the issue.
Wrapping Up
So, there you have it. The methods to fix PS5 Error CE-107863-5.
For any further queries, ask us in the comments section below and we shall revert as soon as possible. We always look forward to hearing back from you.
