If you’ve encountered the NP-103109-4 error on your PlayStation 5, you’re not alone. This error typically appears with the message:
“This service is currently under maintenance.”
It can be frustrating, especially when you’re ready to dive into your favorite game or access online features. But don’t worry—this guide will walk you through the most effective solutions to get you back online.
What Causes Error NP-103109-4?
This error usually stems from one or more of the following issues:
• Scheduled PSN Maintenance: Sony occasionally performs maintenance on the PlayStation Network (PSN), temporarily disabling online services.
• Server Congestion: High traffic during peak hours, major game releases, or weekends can overwhelm servers, leading to connection errors.
• Network Configuration Issues: Incorrect or outdated network settings on your PS5 can prevent it from connecting to PSN.
• DNS Resolution Problems: Your current DNS settings might be causing delays or failures in reaching PSN servers.
• Unstable Wi-Fi Connection: Weak or inconsistent wireless signals can disrupt communication with PSN.
What to Do When You Get NP-103109-4
Follow this step by step by step guide when you get NP-103109-4.
1. Set Up Internet Connection
If you are experiencing PS5 error code NP-103109-4 on PS5, set up the network connection again. Here’s how to do that:
- Open PS5 Settings then select Network then select Settings under Network.
- Now, select the Set Up Internet Connection.
- Select the network you are connected to. Then Select the Forget option.
- Then wait for a few minutes then connect it again. You will need to enter your network password again to reconnect. Follow as shown.
2. Retry After Some Time
The NP-103109-4 error may be due to temporary server congestion, especially during peak hours, major game launches, or during weekends. Even if the PSN status appears normal, heavy traffic can cause connection issues.
So, you can avoid peak hours and wait for 30–60 minutes and try again.
3. Use a Wired Connection
You can try to switch to a wired connection.
Connect the PlayStation 5 to your router using an Ethernet cable.
Wired connections can provide a more stable and reliable connection compared to Wi-Fi. Once done, check if this works, otherwise, go to the next method.
4. Change DNS Settings
The next thing you can do is change the DNS settings.
- To do that, open PS5 Settings then select Network then select Settings under Network.
- Now, select Set Up Internet Connection.
- Choose your Wi-Fi network. Then go to Options and select Advanced Settings.
Scroll down to DNS Settings. - Select it and set it to Manual.
- Now set the Primary DNS to 8.8.8.8 and Secondary DNS to 8.8.4.4. Once done, select OK.
- Once done, head to the Network Page.
- Now select Test Internet Connection. You can Start Test and check the connection speed.
5. Check PlayStation Network Status
The next thing you can do is check the PSN status page.
- To do that, visit the PlayStation Network Status Page.
- Check if PSN services are active and not undergoing maintenance. If the server is under maintenance, wait for some time till the server is up and live again. Then try again.
6. Contact Support
If the methods shown could not fix the issue, you can visit the PlayStation Support page for further assistance. Follow the guide provided by the experts to fix the issue.
Wrapping Up
The NP-103109-4 error on PS5 is usually temporary and often tied to server-side issues or network misconfigurations.
By following the methods above—especially reconfiguring your network and checking PSN status—you can typically resolve the issue without much hassle. If the problem persists, Sony’s support team is just a click away to help you get back in the game.
