The BritBox app offers a rich selection of British television content and is a popular choice for Roku users.
However, like any streaming service, users may occasionally encounter issues where the app doesn’t load, crashes, or displays error messages.
These problems can be frustrating, especially when you’re eager to watch your favorite shows. But don’t worry as here is how you can fix the issue.
Common Reasons Why BritBox App Is Not Working on Roku
Here are some common reasons why you get BritBox App Is Not Working on Roku:
- Unstable or Slow Internet Connection – Streaming services like BritBox rely heavily on a stable internet connection.
- Software Glitches in Roku Device – Over time, temporary software bugs or memory issues can affect how apps function on Roku.
- Outdated Roku Firmware or App Version – Running an outdated version of the Roku system software or the BritBox app itself can lead to compatibility problems, preventing the app from working correctly.
- Corrupted Cache or Temporary Files – Accumulated cache or corrupted data can interfere with the smooth operation of streaming apps.
- VPN or Proxy Conflicts – If you are using a VPN or proxy service, it might make BritBox think you’re accessing the service from an unsupported region, resulting in geo-restriction errors like “Not available in your region.”
- Channel Installation Issues – Sometimes the app installation may be corrupted.
- Network Device Errors – Occasional issues with your router or modem can disrupt the internet connection, causing streaming interruptions or login failures.
- Account or Login Problems – Errors may arise if there are issues with your BritBox account, such as incorrect login credentials or subscription verification problems.
What To Do When BritBox App is Not Working On Roku
Follow the methods described below when BritBox app is not working on Roku.
1. Check If Your Internet Connection Is Stable
If you are getting errors while watching the BritBox channel on Roku then, first of all, check if you are connected to a stable internet connection.
Make sure you’re using the right network and double-check the password. Ensure that other devices can connect to the same Wi-Fi network.
If you’re using a cellular data connection, try connecting to a wireless network instead. You can also reset your network device.
2. Power Cycle Your Roku Device
The next thing you can do is power cycle the Roku streaming device. You can also restart it from the Settings menu.
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Choose System, then Power, and finally System restart. Or, you can turn the device off, then unplug it from the main power source. After a couple of minutes, turn the device on and check.
3. Restart Your Modem and Router
- Unplug both your modem and router from power.
- Wait for about 10 seconds, then plug them back in.
- Allow your modem and router to fully restart. If your router is not working, follow this guide to fix it.
4. Check for Software Update
Ensure your Roku device is running the latest firmware.
- To update the firmware, navigate to Settings then select System.
- Then select Software Update.
- If updates are available, install them. Once done, relaunch the app and check.
5. Clear Cache
Temporary data, cache and cookies, can get corrupted and take more space over time, so they cause unexpected issues while streaming apps or channels.
Clearing app data and cache can help fix the issue. Here is how to do so:
- From the Home screen, press the home button on the Remote for five consecutive times, then press the Up-arrow button.
- Now, press the Rewind button twice, and then press the Fast Forward button two times.
- Wait for the Roku system to restart.
4. Update The Channel
Next, you can update the channel on which you are getting the error.
- Press the Home button on your Roku remote.
- Then, press the right-directional button.
- Next, highlight the channel. Here we are showing the steps with this channel. The method is the same for the BritBox channel.
- Now, press the Star button on your remote.
- Next, select Check for updates.
- Then, wait for the app to update.
- Finally, press OK.
5. Disable Your VPN or Proxy Service
If you’re getting a message that says “Not available in your region yet”, your IP address might be blocked or incorrectly identifying your location. In this case, disable your VPN or Proxy services if you are using one. Then reopen the channel and check.
6. Reinstall The Problematic Channel
If the issue persists, then, try removing it and then adding it back.
To do so, go to the Roku home screen.
- Use the arrow buttons to find the channel. Here we are showing the steps with this channel. The method is the same for BritBox channel.
- Press the ‘*’ key on your remote to open the channel options menu.
- Select “Remove Channel” and confirm the removal.
- Restart your Roku device to ensure the changes take effect.
- Now, go to the Roku home screen.
- Select “Streaming Channels” from the left sidebar.
- Search for the channel.
- Select the channel and click “Add Channel.”
- If prompted, enter your PIN or confirm the installation. Click OK to confirm.
If the channel requires login credentials, you may need to sign back in after reinstalling.
7. Perform a Factory Reset
If the above steps do not work, perform a factory reset on your Roku device and then reinstall the channel.
- To do that, open Settings, then navigate to System.
- Next, select Advanced System Settings.
- Select Factory Reset.
- Enter the number and follow as shown to finish the process. Wait for the device to restart.
Once the device restarts, reinstall the channel as shown and try to watch it and you should not get the error.
8. Contact Channel Support
If the methods shown could not fix the issue, then you can contact the specific channel’s support team for further assistance.
For the BritBox channel, you can visit this site and follow the instructions provided by the experts to fix the issue.
Wrapping Up
And there you have it! The ways to fix errors while watching the BritBox channel. We hope one of the methods has worked for you.
If you found this guide helpful, leave a comment and help others know which method helped you to fix the issue.
