How To Fix Amazon Echo Show Camera Not Working

A non-functional camera on your Amazon Echo Show is bound to disrupt your ability to see someone while you’re using the video calling feature.

This incredible smart device at times can face occasional hiccups that can easily be diagnosed and resolved through some troubleshooting steps. Those practical solutions will help your camera get back on the right track and will allow you to enjoy seamless video calls once again.

So, let’s investigate the fixes and ensure that your Echo Show operates at its full potential.

Want to set up Spotify on your Amazon Echo, read through this guide.

Why Is My Echo Show Camera Not Working?

Table of Contents

There can be several reasons for your Amazon Echo Show camera not working, and some of those are discussed below:

Camera permissions not enabled

Dirty or obstructed camera lens
Software glitches or outdated firmware
Poor lighting conditions

Internet connectivity issues
Hardware malfunction

Also, read: Amazon Echo Show Device Has Wi-Fi Issues [Quick And Easy Fixes]

Amazon Echo Show Camera Not Working [Quick And Easy Fixes]

Resolve the camera-related issues on your Amazon Echo Show by following these simple troubleshooting steps:

1. Ensure The Camera Is Turned On

If you’re experiencing problems with your Amazon Echo Show camera, ensure the camera on your Echo Show is turned on. Make sure the camera shutter is open so that the lens gets revealed.

Also, check whether the camera and microphone toggle is off, as it disables the camera for privacy and also prevents it from functioning.

2. Restart Your Echo Show

The next thing you can do is restart the Echo Show device. Restarting can resolve the temporary glitches and also resolve the camera-related issues.

All you need to do is disconnect your Echo Show from the power source and wait for a few minutes.

Next, reconnect your Echo Show to the power source. Doing this will help you restart the device and fix any minor software glitches that might be causing the problem.

3. Enable Home Monitoring

Home monitoring is an in-built feature on the Amazon Echo Show device that will allow you to use the built-in camera for remotely checking your home through the Alexa app.

To activate home monitoring, follow these steps:

Swipe down from the top of the screen and select Settings.

Go to Camera.
Ensure the Home Monitoring option is turned on.

Tap Continue to proceed.
If prompted, enter your Amazon account password and tap Done.
Confirm the setup by tapping Done again and ensure that home monitoring is active.

4. Update Your Device

Keeping your Amazon Echo Show device updated is essential for the smooth functioning of the device, as outdated software versions may cause some issues.

This is what you need to do:

Swipe down from the top of the screen and select Settings.

Then head to Device Options.
Scroll down to the bottom and tap on Check for software updates.

If an update is available, install it.

5. Factory Reset

Factory resetting is the last and final resort that can help you with the issue. But a factory reset will reset the device to its original settings and remove all the personalized configurations, data, and accounts.

Here’s how to do it:

Open Settings and go to Device Options.
Scroll down to the bottom and tap Reset to Factory Defaults.

Confirm the reset process by pressing Reset. Be aware that this will delete all data on your device.
Follow the on-screen instructions to set up your Echo Show again.