If your Amazon Echo Show suddenly stops producing sound, it will disrupt your experience and leave you panicked. This sudden loss of sound will seem inconvenient, so it is essential to first know the causes so that troubleshooting becomes easier.
A few troubleshooting steps can easily resolve the audio-related problems on your Amazon Echo Show. So, let’s examine the potential causes first, followed by the fixes, to ensure that your Echo Show delivers the best possible experience.
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Why Can’t I Hear Anything On My Amazon Echo Show?
Below are some of the common reasons for sound issues on your Amazon Echo Show:
- Volume is set to low or muted
- The microphone or mute button is on
- Audio output is set to external devices
- Software glitch
- Outdated firmware
- Network connectivity issue
- Speaker damage
- Incorrect settings or do not disturb mode
- Third-party app compatibility issue
Cannot Hear Anything on Amazon Echo Show [Solved]
Apply these troubleshooting steps to restore the sound on your Amazon Echo Show device.
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1. Check The Volume Settings
Ensure the volume is not muted or set too low. This is the most common reason, so first check the volume settings before going ahead with other troubleshooting steps.
This is what you need to do:
- You can ask Alexa to “raise the volume” and see if that helps.
- You can also swipe down and select Settings.
- Then select the volume and adjust the volume as per your requirement.
- You can also go to the Alexa app, select your Echo Show, and adjust the audio settings.
2. Restart The Device
You can also restart the Alexa Echo Show device and see if a fresh restart can fix the issue. This is a very effective and simple way to resolve the sound issue or any other temporary glitches.
For restarting the device, unplug the power adapter from the device or the outlet. Wait for about 3 minutes and then plug the power adapter back into the device or outlet.
3. Check The Internet Connection
Ensure your Echo Show is connected to a stable Wi-Fi network. A strong and stable internet connection is essential for your Amazon Echo Show to not malfunction.
You can connect the Amazon Echo Show to a different Wi-Fi via Settings to check your internet connection, and to do that, follow the steps:
- Swipe down and select Settings.
- Then select Network.
- Next, select the Wi-Fi network you want to connect to.
- Follow as shown to connect to the Wi-Fi.
4. Reposition The Device
Electronic devices such as microwaves, cordless phones, baby monitors, and even other Wi-Fi devices can interfere with your Echo Show’s performance.
So, it is advisable to position your Echo Show in a different place or away from these potential sources of interference.
More distance between your Echo Show and other electronic devices will less likely allow you to experience signal disruptions and connectivity issues.
So, it’s best to position your Echo Show in an open area where there are fewer obstructions. Ensure they aren’t placed in enclosed spaces like cabinets or behind large furniture, as these can block signals and affect audio quality.
5. Bluetooth Connectivity Issues
If you have any Bluetooth device connected to the Echo Show device, then disconnect it and check if this could help fix the issue.
Resolving the Bluetooth connectivity issues will ensure that the audio is routed correctly. Here’s how you can resolve the Bluetooth connectivity issues:
- Swipe down from the top of the Echo Show display again.
- Tap on the Settings icon.
- In the Settings menu, tap on Bluetooth.
- Find your Bluetooth device in the list of connected devices.
- Tap on your Bluetooth device and choose either Disconnect or Forget Device or a similar option.
- Your Echo Show should confirm that it is now disconnected from the Bluetooth device.
- Begin the pairing process again.
6. Update Software
You can try to update the software using Alexa and see if this helps fix the issue, as updating software will ensure that your device runs smoothly and functions well as it has access to all the latest features and bug fixes.
This is what you can do:
- You can simply say: “Alexa, check for software updates.”
- Ensure your Bluetooth device also has the latest firmware updates, which may improve compatibility with other devices like your Echo.
7. Reset The Device
Factory resetting the Amazon Echo Show will be the last resort to resolve pertinent issues, and here’s what you should do:
- Press and hold the Mute button and the Volume Down button simultaneously for about 15 seconds until the Amazon logo appears.
- Follow the on-screen instructions to set up your device again.
8. Contact Amazon Support
If none of the methods work, contact Amazon Support for further assistance. They’ll help you with their expert analysis and troubleshooting ideas.
Final Words
So, follow the above steps methodically and resolve the sound issue to restore the full functionality of your Amazon Echo Show and hang on till you enjoy the crisp sound.