Amazon Music Not Working On Firestick [Fixed]

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It is frustrating to find that Amazon Music is not working on Amazon Firestick.

Fortunately, there are some ways to fix these minor technical hiccups with a few simple steps, but before that, it is crucial to find out the reasons for the same alongside the solutions.

So, let us now explore the common causes first and then look for effective solutions for restoring functionality.

Also, read: How To Use The Background Apps And Process List On Firestick?

Why Is Amazon Music Not Working On Firestick?

Table of Contents

Amazon Music may not work on your Firestick due to certain underlying issues, and those are:

Internet connectivity issue

Outdated software
Bugs or glitches
App cache and data problems

Low device storage
Overheating
Account issues

Factory reset

How To Troubleshoot Amazon Music Not Working On Firestick?

Here are a few troubleshooting steps that will help you to enjoy your favorite music on Amazon Firestick:

1. Power Cycle The Firestick

When the Amazon Music app is not working on the Firestick device, first power cycle the Firestick. This is a simple process that can help you to reset the system and clear temporary glitches.

Here’s how you can do it:

Turn off the Firestick.
Unplug your Firestick from the power source.

Wait for a few minutes, plug it back in, and turn it on.

2. Check Your Internet Connection

Make sure that the Firestick is connected to a stable internet connection, as it will help to resolve the connectivity issues. You can check your internet speed using websites like speedtest.net from your mobile or PC.

You can also run a speed test from Firestick, and here’s how to do it:

Open Settings from the Fire TV Stick home.
Now, select Network.

Next, select your preferred Wi-Fi network and press the play/pause button on your remote.

Now, run a speed test and ensure high-speed internet connectivity.

3. Restart The Network Devices

The next thing you can do is restart your router or modem. Restarting the network devices will refresh network connections and resolve the IP address conflicts that may prevent Amazon Music from working on your Firestick.

Here’s how to restart the network devices:

Turn off the router, wait for 30 seconds, and then turn it back on. This can help resolve any temporary issues with the router.
If you are connected to a Wi-Fi network, try switching to a mobile hotspot to see if it improves the connection.

4. Clear the App Cache

Clearing the app cache can help resolve temporary issues and free up the resources that will enhance the overall network performance and improve connectivity for all devices.

This is how you can do it:

To do so, navigate to Settings and then select Applications.
Next, select Manage Installed Applications and then select the problematic app.

Select Clear Cache and then Clear Data as per your system settings options.

This can help remove bugs and glitches associated with the app.

5. Check For Software Updates

Resolving issues with Amazon Music can easily be done by checking for software updates, as those are known to include patches that fix bugs and glitches.

Here’s how you can do it:

Go to Settings, and select My Fire TV.
Then select About and Check for updates.

If available, download and install the update.

6. Disconnect Other Devices

To resolve potential conflicts with Amazon Music on your Firestick, you should disconnect any devices that might be interfering with its performance.

If your Echo device is linked to your Firestick, try unlinking it. Disconnect any other streaming devices that might be connected to the same network or HDMI port.

If you have Bluetooth devices paired with your Firestick, try disconnecting them as well.

By disconnecting these devices, you can help ensure that Amazon Music runs smoothly without any interruptions. If you continue to experience issues, you might want to check your network settings or restart your Firestick.

7. Reinstall The App

You can try uninstalling the app and then reinstalling it from the Amazon Appstore if all the above solutions fail to resolve the issue.

You can also go to Settings on your Fire TV device.
Select Applications and select Manage Installed Applications.

Select the app you want to uninstall, and then Uninstall it.

Follow the on-screen instructions.

Install the app again and see if the error persists this time.

8. Reset Firestick to Factory Defaults

If the error persists, consider resetting your Firestick, as this is an effective solution for resolving the issue. It will erase all the data, and you will have to reset it again to ensure a smooth musical experience.

Follow the steps to do so: