In case you’re facing trouble while connecting to the Wi-Fi, then you are reading the right article. An unstable and interrupted Wi-Fi connection is the root cause of all your problems, so, when you come across Wi-Fi issues, it is natural to get frustrated.
So, here in this article, we have come across some effective troubleshooting solutions that will help you fix the Wi-Fi issue.
Now, let us walk through the troubleshooting steps to resolve the Wi-Fi issues on your Amazon Echo device to ensure optimal performance and uninterrupted access.
Let us now dive into the fixes and get your Amazon Echo back online so that you can enjoy the seamless experience you deserve.
Also, read: How To Stop Echo Show From Showing Amazon Orders?
Why Is My Echo Device Facing Connectivity Issues?
The connectivity issues on your Echo device can arise from a lot of problems, so understanding those causes and troubleshooting effectively will help you to restore your device’s connection:
- Weak Wi-Fi signal
- Physical obstructions
- Congested network or network overload
- Wi-Fi interference
- Outdated firmware
- Router or ISP issues
- Incorrect Wi-Fi credentials
- Overheating or hardware issues
- Temporary glitches
Amazon Echo Device Has Wi-Fi Issues [Fixed]
Now that you have identified the potential causes, take these required steps to fix the issue.
1. Restart The Device
When the Echo device has Wi-Fi-related issues, the first thing you can do is restart it. Restarting the device is one of the simplest things that can be done to resolve the connectivity issues.
Restarting will resolve the temporary glitches, refresh the entire system, and help you to reconnect it to your Wi-Fi network seamlessly.
To restart the device, unplug the power adapter from the device or outlet. Wait three minutes, and then plug it back in.
Now restart the device and check.
2. Check The Power Adapter
Make sure you’re using the original power adapter that came with your Echo Show. A different adapter might not provide the correct voltage or current, thereby leading to connectivity issues. Also, check for any visible damage to the adapter or its cable.
A faulty or incompatible power adapter can cause the Amazon Echo Show to malfunction or can even lead to connectivity issues.
You can also plug the adapter into different power outlets or replace the adapter if necessary to rule out power-related issues.
3. Check Your Wi-Fi
Make sure your Echo Show is active and is within 30 feet of your router. Also, it should be kept away from devices that can cause interference.
You can also try restarting your router or modem. Disconnect the unused devices, as it may slow down the connectivity, and also check the bandwidth for heavy activities.
4. Verify Wi-Fi Password
Ensure that you’re entering the correct Wi-Fi password. Typing errors are common, so be careful when you are typing your password.
Since Wi-Fi passwords are case-sensitive, make sure you’re using the correct uppercase and lowercase letters. Double-check the password before typing, as an incorrect password can lead to device malfunctions or connectivity issues.
If possible, use a device that is already connected to the Wi-Fi network to retrieve the correct password.
5. Reset Wi-Fi Settings
If you continue to experience issues, you can reset the Wi-Fi settings on your Echo device. Re-setting the Wi-Fi will help you to resolve the problem, clear away the issue, and help you to start fresh.
To do this, follow these steps:
- Go to the Echo device Settings in the Alexa app and select “Forget Network.”
- Then, reconnect to your Wi-Fi by entering the password again.
- If you’ve forgotten your Wi-Fi password, you can often find it printed on a label on your router or provided in the documentation from your internet service provider.
- You can also contact your ISP for assistance in retrieving or resetting your Wi-Fi password.
6. Check Router Bands
Some routers have separate network names or SSIDs for the 2.4 GHz and 5 GHz bands.
The router’s frequency band plays a very important role in determining the connectivity and performance of your Amazon Echo device. So, you need to understand and then configure your router bands to help resolve the connectivity issues.
Here’s what you need to do:
- You can use Alexa and say, “Go to settings,” or swipe down from the top of the screen and select Settings.
- Select Network.
- Select your Wi-Fi network and follow the on-screen prompts.
- If you don’t see your Wi-Fi network, scroll down to find advanced Wi-Fi options.
- Then, check to see if you have selected the correct network.
7. Reduce Network Congestion
Network congestion leads to slower speeds and connectivity issues.
To reduce network congestion, all you can do is temporarily switch off some of your other devices connected to the Wi-Fi network. This will help you to determine if network congestion is affecting your Echo device’s connectivity.
In the case of multiple devices connected to your Wi-Fi, turning off a few devices can help you determine whether the network load is impacting your Echo device’s connectivity in any way or not.
8. Reset The Device
If restarting the device does not help, then you can reset the device. Resetting to its factory settings will erase all the saved data, including the Wi-Fi settings, and then bring it back to its original state.
Press and hold the Mute and Volume Down buttons simultaneously for about 15 seconds until the Amazon logo appears.
Follow the on-screen instructions to set up your device again.
9. Contact Amazon Support
If none of the methods work, contact Amazon Support for further assistance.
If you continue to experience issues, it might be a hardware problem, and you may need to consider getting a replacement device.
Final Words
So, go ahead and address the potential issues and enhance the stability of your connection by following the above-mentioned troubleshooting steps.