A constantly glowing green light on your Amazon Echo Show can be a bit confusing and puzzling. It can suggest a deeper issue and might signify something new.
A continuous and steady green light indicates that there is no ongoing communication, such as an active call or a video call.
However, understanding the persistent green glow will help you troubleshoot the issue, so, in this guide, we’ll explore the meaning of a continuous glowing green light on the Echo Show and its potential causes.
So, take the necessary steps to fix the issue or adjust the settings to ensure your device is functioning as it should.
Also, read: How To Fix Echo Show Not Updating?
How To Fix Amazon Echo Show Device Green Light Continuously Glowing Issue?
Here are some of the effective ways to resolve the continuously glowing green light issue on your Amazon Echo device:
Also, read: How To Fix Amazon Echo Show’s Bluetooth Problems?
1. Check For Active Calls
A continuously glowing green light on your Echo Show typically indicates that you’re receiving a call or there’s an active Drop In. So. The first thing you can do is check for active calls and resolve the issue:
You can say, “Alexa, answer call” or “Alexa, ignore call” to see if this resolves the issue.
You can also check your call history in the Alexa app to see if there’s an ongoing or missed call.
2. Disable Drop In
The next thing you can do is disable the drop-in feature, as this feature can be a cause of the continuous green light on your Amazon Echo Show.
So, if you’re suspecting a green light, then it is due to Drop-In, so try to disable it, and here’s how you can do it:
- Launch the Alexa app on your smartphone.
- Select Communicate.
- Select the contacts and tap on the “i” icon at the top.
- Disable the drop-in feature. You can repeat the same for the contacts for whom you have enabled the drop-in feature.
3. Restart Your Echo Show
You can also restart your Echo Show device. A fresh restart can often fix minor bugs and errors that can be responsible for issues like this.
Restarting the Echo Show device is a simple and effective way of solving many issues, and here’s how to restart the Echo Show properly:
So, disconnect your Echo Show from the power source. Allow it to sit unplugged for about 10-15 seconds. Reconnect your Echo Show to the power source and restart it.
4. Factory Reset
If the previous methods did not work, reset the Amazon Echo to its factory defaults, as it will help you resolve persistent issues.
A factory reset will return the Echo Show device to its original settings and this is how you can perform a factory reset on your Echo Show device:
- Swipe down from the top of the screen and select Settings.
- Scroll down to Device Options.
- Tap on Reset to Factory Defaults and confirm the reset.
- Follow the setup instructions to set up your Echo Show again.
5. Contact Amazon Support
If none of the methods work, contact Amazon Support for further assistance.
If you can still see the green light glowing, it might be a hardware problem, so consult the support team to fix the issue.
Wrapping Up
So, resolve the issue with the easy and effective troubleshooting steps to eliminate the green glow and reclaim your peace of mind.
Go ahead and keep your Echo Show running smoothly and let it be an enjoyable part of your home.