A black screen on your Amazon Echo Show is a frustrating issue that can quickly turn your convenience into frustration.
Even if this issue is alarming at first, it can easily be solved with a few troubleshooting steps.
Here, we’ll walk you through the effective solutions that will help you bring back your device to life and get your Echo Show working smoothly again.
Why Is My Amazon Echo Show Showing A Black Screen?
If your Amazon Echo Show is displaying a black screen, then it can happen due to a lot of reasons, and below we have discussed some of those:
- If the Echo Show device is in “Do Not Disturb” mode, then the screen is likely to appear black to minimize distractions.
- If the screen brightness is set too low, then the Echo Show can display a black screen.
- If the Echo Show has gone into a screen-off or sleep mode, then it will display a black screen.
- A glitch or bug in the software will also result in a black screen.
- Wi-Fi connectivity issues or disconnection will also make the screen appear black.
- Display or internal hardware issues are another reason for a black screen.
- Insufficient or poor power supply will also lead to a black screen issue.
How To Fix The Amazon Echo Show Black Screen Issue?
These troubleshooting steps will help you resolve the black screen issue and restore your device to normal working condition.
1. Speak To Alexa
Speaking to Alexa can bring the screen back to life at times and is the first and foremost step that needs to be executed.
All you need to do is say “Alexa” followed by a command that can often bring the screen back to life.
For instance, you can say, “Alexa, what’s the weather today?” Asking for time, weather, news updates, or playing music can instantly bring the screen back to life.
Try out this troubleshooting step and fix the black screen issue, and if it doesn’t get fixed, then move to the next one.
2. Check For Software Updates
Checking for software updates can easily be the next step, as it can bring back the screen to life.
For this, you need to update the software using Alexa and see if this helps fix the issue, as outdated software can at times cause display glitches.
Simply say, “Alexa, check for software updates.”
3. Restart The Device
The next thing you can do is restart the Alexa Echo Show device.
To restart the Amazon Echo Show, follow these steps:
- Unplug the power adapter from the device or the outlet.
- Wait for about 3 minutes.
- Plug the power adapter back into the device or outlet.
4. Reset The Device
If restarting the device does not help, then you can reset the device, as resetting the device will help resolve minor glitches.
Here’s how you can reset the device:
- Press and hold the Mute button and the Volume Down button simultaneously for about 15 seconds until the Amazon logo appears.
- Follow the on-screen instructions to set up your device again.
5. Check The Power Adapter and Outlet
Ensure you are using the power adapter that came with your device and not any other.
Also, you can try connecting the device to a different power outlet and check whether the issue is fixed.
If possible, try using a different pair of cables and adapter. Now, see whether it works for you.
6. Contact Amazon Support
If none of the methods work, contact Amazon Support for help and if possible consider getting a replacement of the device.
Wrapping Up
With proper care and maintenance, you can now use your Amazon Echo Show to resolve the black screen issue and make it a reliable piece for your smart home setup.